Refund and Returns Policy

At Supreme Luxe Jewellery, we want you to shop with confidence. Each piece of jewellery is crafted with the utmost care and attention to detail. However, if for any reason you are not fully satisfied with your purchase, our Refund & Returns Policy ensures a smooth and transparent process.

🔄 Eligibility for Returns

To be eligible for a return:

  • The item must be unused, unworn, and in its original condition.
  • All tags, certificates, and packaging must be intact.
  • The return request must be made within 14 days of delivery.
  • Customized, engraved, or personalized jewellery cannot be returned or refunded unless it arrives damaged or defective.

📝 How to Initiate a Return

  1. Contact our support team at contact@supremeluxejewellery.com within 14 days of receiving your order.
  2. Share your order number and the reason for return.
  3. Once approved, we will provide you with the return shipping instructions.

🚚 Return Shipping

  • Customers are responsible for the return shipping costs unless the item is defective or incorrect.
  • We recommend using a trackable and insured courier service for your return.
  • Items sent back to us without prior approval will not be accepted.

💰 Refund Process

  • Once your returned item is received and inspected, we will notify you of the refund approval.
  • If approved, your refund will be processed to your original payment method within 7–10 business days.
  • Shipping charges, customs duties, or import taxes (if any) are non-refundable.

🛠 Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, please contact us immediately with photos or videos of the issue. We will arrange for a replacement or full refund at no extra cost.

❗ Non-Returnable Items

  • Customized or engraved jewellery
  • Final sale or clearance items
  • Gift cards and vouchers

📞 Need Assistance?

If you have any questions regarding returns or refunds, reach out to us:

✅ Our Promise: We value your trust. Every purchase at Supreme Luxe Jewellery is protected with a fair and transparent return policy, because your satisfaction means the world to us.